Leadership Development Programs That Build Confidence, Credibility, and Practical Skill
Practical, experience-based leadership development for new managers, emerging leaders, Customer Success leaders, and customer-facing teams.
Beverly Hathorn delivers interactive leadership development programs rooted in more than 30 years of real-world leadership experience across customer operations, telecommunications, government, financial services, and Customer Success. Programs are designed to help leaders communicate clearly, build accountability, coach effectively, navigate difficult conversations, and create stronger team performance.
The New Leader Playbook™
A complete leadership development curriculum for new and emerging leaders.
The New Leader Playbook™ helps new and emerging leaders successfully navigate the transition from individual contributor to leader. The curriculum focuses on the core skills leaders need early in their leadership journey: credibility, communication, accountability, delegation, coaching, influence, change leadership, and team culture.
From Peer to Leader
Build confidence and credibility while navigating the shift from teammate to leader.
The Culture You Build: Trust, Safety & Belonging
Create the conditions for trust, psychological safety, and stronger team connection.
Accountability Without Micromanagement
Create clarity, ownership, and follow-through without over-controlling the work.
Delegation Without Losing Control
Delegate effectively while maintaining quality, accountability, and confidence.
Say It Anyway: The Leader's Playbook for Difficult Conversations
Address performance, conflict, and sensitive issues with clarity and professionalism.
From Manager to Coach: Unlocking Your Team's Full Potential
Shift from directing work to developing people through coaching conversations.
Lead Up, Lead Across: Influence, Visibility & Managing Up
Build influence beyond direct authority and communicate value across the organization.
Lead Through Change
Help teams navigate uncertainty, resistance, and transition with confidence.
Lead for Everyone: Building Inclusive Teams That Perform
Create inclusive environments where people can contribute, grow, and perform.
Customer Success Leadership Programs
Leadership development for Customer Success and customer-facing teams.
These programs help Customer Success leaders and customer-facing teams strengthen communication, improve team effectiveness, create customer-centric cultures, and lead with greater strategic visibility.
Creating a Customer-Centric Culture
Help teams align behaviors, decisions, and operations around customer outcomes.
Building High-Impact Teams
Strengthen collaboration, accountability, trust, and performance across customer-facing teams.
Mastering Difficult Customer Interactions
Equip professionals to handle challenging customer conversations with confidence and care.
Customer Success Leadership
Develop CS leaders who can influence cross-functionally, lead teams, and connect customer outcomes to business results.
AI for Leaders
Practical AI education for leaders who want to use AI with confidence.
AI for Leaders introduces practical ways managers and business leaders can use AI tools to improve productivity, communication, decision-making, planning, and team effectiveness without needing to become technical experts.
AI for Leaders: A Beginner's Guide to Understanding and Using AI
A practical introduction to AI for leaders who want to understand what AI is, where it fits, and how to begin using it responsibly in daily work.
No technical background neededDelivery Options
Virtual Instructor-Led Training
Interactive live sessions delivered online.
In-Person Workshops
Engaging leadership development sessions for teams and organizations.
Multi-Session Leadership Series
Structured development pathways delivered over several weeks or months.
Custom Programs
Programs adapted for your audience, leadership level, industry, or organizational goals.
Why Beverly
Beverly Hathorn brings more than 30 years of leadership experience to every learning experience. Her facilitation style is practical, conversational, engaging, and grounded in real-world leadership challenges. Participants leave with tools, language, reflection prompts, and action steps they can use immediately.
- ✓ Practical leadership tools leaders can apply right away
- ✓ Real-world stories and examples from customer-facing and operational leadership
- ✓ Interactive learning experiences designed for adult learners
- ✓ Strong focus on accountability, communication, coaching, and team performance
- ✓ Experience facilitating leadership, customer success, and professional development programs
Ready to Bring Practical Leadership Development to Your Organization?
Whether you are building a new manager program, strengthening Customer Success leadership, or developing a custom learning experience, Beverly can support your leaders with practical training that connects directly to the realities of work.
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